There are a lot of GOOD things about being a geek....

People think that geeks are dull and boring people who have their heads plugged into their monitors all the time, keeping up with the latest install of Linux or crunching some code to do something or other that noone cares about....nothing could be farther from the truth, in my personal experience....

I work with a lot of people who are very "tech-savvy" and have to be to get their jobs done. They are informed on the latest tech advances in hardware and software and are very literate on the ways of networking and application use, as it applies to their particular jobs. You would think that with all that knowledge base to pull from, you would not need a person like me in the mix....that is where you err....

A support person is there because they are well-rounded in all the different things that people do, use and need to be able to do all of their jobs. They are expected to know everything about everything or at least how to figure it all out...and do it with speed, efficiency and if you are really good at it, with generosity and grace, so users don't feel like an inconvenience or a burden.

I think I am a really good support person....I am accessible, empathetic, not intimidating by any stretch of the imagination, and responsive. I will take a user's problem as my own and work it to its resolution, no matter how long it takes or how many tries I have to make at it....I do not take unsuccessful attempts as failures...I see them as "learning experiences"....chances to get more knowledge and be more successful in the future.

These are trying times in my office for IT...but I am still happy to be a geek...I can use my skill set to assure that at least the end users have some sort of stability and security in the face of a dynamic and changing IT environment....wish us luck....we are going to be needing it!!

That's it for now...till later, much love to you....

v